Car rental conditions

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Documents required

proof of identity: national ID card or passport
driving licence issued minimum 12 months before rental beginning, the minimum age of the driver must be 19 years
credit/debit card for deposit

drivers‘ passport or ID card and driving licence
written authorisation to sign the contract and collect the vehicle on behalf of the company, if a contract is signed by another person that person registered in Company register (Company House) as a signatory (a person acting in the name of the company)
booking signed by company signatory (a person acting in the name of the company as per Company Register)
copy of your VAT registration certificate (if registered for VAT)

following credit and debit cards are accepted as a method of payment (Visa, Visa Electron, ZBK, Maestro, MasterCard Electronic, EC/MC).

American Express, Diners Club, JCB are not accepted
alternatively, cash payment in EURO is accepted only for returning customers and after the previous agreement

payment by debit or credit card in EURO is accepted
BACs payment is only accepted on a meeting of our requirements and on receipt of required documents

all rental charges are payable at vehicle pick up (delivery), in case that the delivery is out of Bratislava city limits, EDENcars can ask you to pay whole price and deposit in advance, with credit card
in case of rental extension, you will be asked to pay for the rest of rental in EDENcars, s.r.o. office, latest 24 hours after contract validity expires

if you choose to pay by debit or credit card, your card will be taken for the amount of deposit required. When you return the vehicle at the end of the hire period, the total additional charges (etc. charges for fuel) will be calculated (if applicable), and your card will then be charged for the final amount. At this point, the taken amount will be refunded back to your debit or credit card account. Refund of deposit may take several days, which is a period for bank transactions. EDENcars will not refund any money which you loose on currency differences (if occurs)
deposit is taken by transfer, not by preauthorization
deposit is payable at pick up (delivery)
when making a reservation with a broker, deposit height will be different, please visit the broker web site to find out the exact deposit amount

for more information about car rental deposit please call us on +421 (0)948 490 480

rental and other charges are stated in our current price list
20% VAT is included in the rental rate/quote stated. Prices stated in EUR.
EDENcars is VAT registered in Slovakia; the standard VAT rate in Slovakia is 20%
car rental price listed is the price per rental day (24 hours); subject to vehicle type and rental period
long term rental price is stated individual upon request, to receive long term car rental calculation, please fill in the form in column longterm rental - calculation

unlimited km for rental until 30days (except for vehicles with a km limit stated) , for rental longer than 30 days the limit is 150km/day.
fully comprehensive car insurance (excess applies - see price list)
motorway stamp for Slovakia
vehicle breakdown assistance and assistance in making an insurance claim
free refill & change of fluids (oil, water, brakes, antifreeze and PAS) on a regular basis, excluding fuel

rental Day means elapse of 24 hours
if you do not bring the vehicle back on time (subject to 60 minutes tolerance), you will be charged for every day you have the vehicle after you should have returned it to us
weekend rate is valid: pickup Fri 13:00-15:30, return next Monday 7:00-10:00. Not valid on bank holidays.
the minimum rate is one day, in case of rental during a weekend or bank holiday, the minimum rate is two days

long term rental means hire for a rental period of over 1 month
for all questions concerning long term rental please call us on +421 (0)948 690 480, or contact us by email: sales@edencars.sk
for calculation, please fill in the form in column longterm rental - calculation

free within Bratislava after a previous agreement, car delivery is free for all car rentals longer than 1 day
when renting for one day, an extra delivery fee will be applied
delivery or drop off at Bratislava airport is free of charge
car hire deliveries or drop-offs outside Bratislava are subject to a charge; please see our price list
in Kosice, it is possible to pick up the car only on request

we have fully comprehensive insurance for each vehicle
excess applies, see pricelist
when making a reservation with broker, excess height will be different, please visit the broker web site to find out the exact excess amount
in order to make an insurance claim, it is necessary to provide MOT certificate and vehicle keys, otherwise, full liability for the damage caused remains with the renter
where the driver is under the influence of alcohol or other drugs, the renter will be liable for the full cost of damage to the rental vehicle
it is possible to arrange additional insurance for you which will cover full damage on the vehicle. This means that in the event of an accident, you will not be reliable for 10% of damage. However, in the event of theft liability up to 10% of vehicle purchase price remains with the renter
when sorting car damage, or fine from police, we charge you extra 50 EUR administration cost.

travel outside Slovakia is allowed only after previous agreement
travel will be permitted to countries: Czech Republic, Austria, Poland, Hungary, Germany
after a previous individual agreement can be allowed to travel to other countries
no vehicles can be taken to former countries of Yugoslavia (except Slovenia, Croatia, Monte Negro, Serbia), Romania, Bulgaria, Russia, Belarus, Greece, Spain, Portugal, UK, Norway, Sweden, Finland, Turkey and other countries out of Europe
customer is fully responsible to return the car in Bratislava (Slovakia). It is not possible to return the car out of Slovakia. In case customer is not possible to return the car in Bratislava because of government travel restrictions, he will be charged for rental until day of return the vehicle in Bratislava(Slovakia).

customer will be provided with a fully tanked vehicle and will be asked to return the car fully tanked
in case that customer gets a car with less than full thank, the customer is asked to return the car with the same fuel level
in case of returning the car with less full tank, you will be asked to pay the rest of petrol + manipulation fee
customer will be provided with a clean car and is not necessary to clean the car on drop off
in case of returning the extra dirty car, the customer is asked to pay a fee

EDENcars is not responsible for loss or damage to property left in the vehicle, including removable face radio panel
the rental and any other charges are worked out according to the agreement. EDENcars reserve the right to change prices
EDENcars can refuse to provide a vehicle to any customer without obligation to state a reason of refusal
when making a reservation with a broker, conditions may be different, please visit the broker web site to find out exact conditions of your rental
These terms and conditions are abbreviated information of the General Terms and Conditions, the complete "General Terms and Conditions" can be viewed here.
If you have any questions, please contact us: info@edencars.sk or 0948490480
for confirmed reservations we reserve the right to charge a fee for changing the reservation 20 €
when returning the vehicle at the agreed place we will wait for you free of charge 30 minutes, after this time we reserve the right to charge 50 € for each additional half hour started